Are you training your staff to fluency, or just mastery? This blog will quickly introduce you to the concept of fluency training, and provide guidance from one of the thought-leaders in the fluency training space on how to help your staff build fluency and remove barriers.
In the final installment of this multi-part blog series, we’re exploring the topic of business results and “soft skills”, and how this often acts as a barrier to prioritizing these skills in training programs.
In this multi-part blog series, we’re exploring the topic of “soft skills” and how to shift them into hard science. In part three, we explore how to measure and evaluate “soft skills”, using the example of behaviorally-anchored rating scales, or BARS.
In this multi-part blog series, we’re exploring the topic of “soft skills” and how to shift them into hard science. Part two focuses on gaining agreement across the organization as to our expectations related to “soft skills”.
In this multi-part blog series, we’re exploring the topic of “soft skills” and how to shift them into hard science. Part one emphasizes good operational definitions as the foundation of developing good “soft skills”.