Are You Ready for Performance Scorecards? Avoid These Traps!

Are You Ready for Performance Scorecards? Avoid These Traps!

Performance scorecards can be a fantastic way to deliver feedback and allocate reinforcement using objective data on behavior and performance outputs. In this blog, I’m going to highlight five of the (MANY) common issues that I have seen in companies that are opting to develop scorecard systems, and how you can prevent your organization from falling into these same “traps”.

Leave My Barista Alone: The Realities of Establishing a Pay-for-Performance System

Leave My Barista Alone: The Realities of Establishing a Pay-for-Performance System

A recent Forbes article declares, “Starbucks should pay its baristas not by the hour, but by the number of drinks served to customers.” A look into the science of Organizational Behavior Management (OBM) would serve Starbucks wisely, and to leave the baristas pay alone until they get the ingredients of a Pay for Performance system planned right.