Leave My Barista Alone: The Realities of Establishing a Pay-for-Performance System

Leave My Barista Alone: The Realities of Establishing a Pay-for-Performance System

A recent Forbes article declares, “Starbucks should pay its baristas not by the hour, but by the number of drinks served to customers.” A look into the science of Organizational Behavior Management (OBM) would serve Starbucks wisely, and to leave the baristas pay alone until they get the ingredients of a Pay for Performance system planned right.